What are the delivery charges?
We use FedEx to ship your orders. Please note, shipping costs will depend on your location. We ship domestically within Australia and internationally. The following delivery charges will apply:
- Domestic: $120
- America: $200
- Europe: $200
- Asia: $150
- Oceania: $180
Delivery charges are inclusive of insurance. For orders placed outside Australia, please be aware that destination taxes may apply. Once the item has left Australia, as the purchaser, you may be liable for additional charges, including duty tax. Any additional fees are payable by the buyer and not JC Jewellery.
Where does my item ship from?
All items are shipped from our head office in Perth, Western Australia.
Do you offer a collection service for local customers?
Yes. You are more than welcome to collect your item(s) from our head office on Harrogate Street in West Leederville, Western Australia.
How do I track my order?
As soon as your order has been dispatched we will send you an email containing your unique tracking reference number. Once you receive your tracking number, you can track your order by visiting the FedEx website.
Do I need to sign for my delivery?
To find out if your shipment requires a signature, visit the FedEx website and enter the shipment’s tracking number. You’ll find your unique tracking reference number on the email we sent to inform you that your order is on its way.
Can I return my order?
We do not offer refunds if you change your mind. We will offer a refund if the jewellery is found to have a manufacturing fault. If you believe this to be the case, please contact us so we can rectify the situation. Should we conclude the goods as faulty, we will happily provide you with a refund. We will need you to supply us with your original proof of purchase. Get in touch by completing our online contact form or email info@jcjewellery.com.au
What do I do if the ring I purchase doesn’t fit? Are you able to resize it for me?
To help determine the correct ring size before purchasing, please take a look at the international ring sizing chart. Should you require your ring to be resized, please see our price list for repairs.
Do you have a showroom where I can drop in to view your jewellery collections in person?
You are welcome to visit our Perth head office to view any of our jewellery pieces. Please get in touch to arrange a viewing appointment.